Refund and Returns Policy

Refund and Return Policy for Kira Scales Ltd

1. Introduction

Welcome to Kira Scales Ltd. We are dedicated to providing our customers with high-quality products and exceptional customer service. This Refund and Return Policy outlines the terms and conditions under which you may return products purchased from our website, https://kira.ng. By making a purchase from our website, you agree to the terms of this policy.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must have been purchased within the last 5 days.
• The item must be in its original packaging.
• The item must be unused and in the same condition that you received it.
• You must have the receipt or proof of purchase.

3. Return Process

To initiate a return, please contact our customer service team at admin@kira.ng or call us at 09064817484 within 5 days of receiving your order. Provide your order number and details about the product you wish to return. Our team will guide you through the return process and provide you with a return authorization.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately inform you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

6. Non-Refundable Items

Certain items are non-refundable and non-exchangeable. These include:

• Items that have been used or damaged by the customer.
• Items not in their original condition, or missing parts for reasons not due to our error.
• Items returned more than 5 days after delivery.

7. Exchanges

If you need to exchange an item for the same product, please contact us at admin@kira.ng or call us at 09064817484. We will guide you through the exchange process. Please note that exchanges are subject to product availability.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at admin@kira.ng or call us at 09064817484. Provide your order number and details about the product. We will arrange for a replacement or refund, including the cost of return shipping.

9. Refund and Return Policy for Paystack Payments

We use Paystack as our payment processor. When you make a payment through our website, your payment information is processed by Paystack. We do not have access to your payment data. Paystack is a trustworthy and secure payment processor, ensuring that your data is safe and protected. For more information on how Paystack handles your data, please refer to their privacy policy at [Paystack Privacy Policy URL].

10. Your Consent

By using our website and making a purchase, you consent to our Refund and Return Policy.

11. Changes to Our Refund and Return Policy

We may update this Refund and Return Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Kira Scales Ltd
10 Ibomo Street, Idumota, Lagos
Nigeria
Email: admin@kira.ng
Phone: 09064817484

13. Legal Compliance

Our Refund and Return Policy complies with applicable laws and regulations. We are committed to ensuring that our policies are transparent and fair to our customers. If you have any concerns about our policy or believe that we are not complying with applicable laws, please contact us at admin@kira.ng.

14. Customer Satisfaction

At Kira Scales Ltd, customer satisfaction is our top priority. We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please contact us at admin@kira.ng or call us at 09064817484. We will do our best to resolve your issue and ensure that you are satisfied with your purchase.

15. Feedback and Suggestions

We welcome your feedback and suggestions on how we can improve our Refund and Return Policy. Please contact us at admin@kira.ng with your comments and suggestions. We value your input and will consider your feedback when updating our policy.

16. Conclusion

Thank you for choosing Kira Scales Ltd. We appreciate your business and are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our Refund and Return Policy, please contact us at admin@kira.ng or call us at 09064817484. We are here to help and ensure that you are satisfied with your purchase.